Customer service

Gravify Personal support

Support is provided by Andrea Tosi at andreatosi.info@gmail.com. We normally reply within five business days.

What standard support covers

• Account, purchase, activation, and licence recovery
• Installation on a currently supported platform
• Documented Personal behavior and known errors
• Cancellation, refunds, privacy requests, and security reports

Protect private data when asking for help

Send the release version, platform, error text, and a redacted screenshot if useful. Do not email message databases, private conversations, connector authentication folders, QR pairing credentials, passwords, encryption keys, card details, or unredacted personal information. We will never ask for your complete WhatsApp authentication directory.

Not included

Standard support does not provide legal, medical, or psychological advice; administer third-party accounts; bypass third-party restrictions; recover unsupported hardware; or inspect private message archives.

Before purchase

Read the system requirements, purchase policy, Terms, and Privacy Notice.