Purchase policy · effective 1 August 2026

Refunds and digital delivery

Digital delivery

Gravify Personal is self-hosted digital software. After Stripe confirms payment, supported downloads and Personal Hub activation become available in your Gravify account. Delivery is electronic and no physical product is shipped, so there are no shipping fees or physical returns.

One-time purchase

Gravify Personal costs €23 once, taxes included. When the limited Early Supporter offer is available, the identical Personal licence costs €12.99 once. There is no subscription or automatic renewal. The purchased version is licensed perpetually; updates and standard email support are included for 12 months.

14-day refund policy

Request a full refund within 14 calendar days after purchase by emailing andreatosi.info@gmail.com from your account email. Include the purchase date and receipt identifier; never send card details or private Personal data. We aim to review and submit eligible refunds to Stripe within five business days. Bank processing time varies.

A successful full refund ends the licence and online entitlement. After its next successful licence check, a connected installation returns to the licence-activation screen and normal product use is blocked. A Hub kept offline may continue under its signed last-known-valid state until it next connects; Gravify cannot remotely erase or disable disconnected software.

Mandatory rights

This policy adds to, and does not replace or limit, any statutory withdrawal or consumer rights that apply to you, including remedies for non-conforming digital content or services. Gravify does not rely on immediate digital delivery to remove the 14-day refund right stated above. Contact us if the product is faulty or materially different from its description, even after that window.

How to withdraw or request the 14-day refund

Email andreatosi.info@gmail.com from the address on your Gravify account before the applicable deadline. Any clear statement is enough. You may use, but do not have to use, this model wording:

To Andrea Tosi, operating Gravify: I give notice that I withdraw from, or request the stated 14-day refund for, my Gravify Personal purchase. Account email: [email]. Order date: [date]. Receipt reference: [reference]. Name: [name]. Date: [date].

Do not include card details or private information from your Personal Hub. We acknowledge the request by email. Link, as Merchant of Record for an eligible Managed Payments transaction, may also provide transaction support and a refund route in the buyer's Link purchase history.

Contact

Andrea Tosi, an individual provider based in Milano, Italia · andreatosi.info@gmail.com